Bainisys Helpdesk

Support Operations Platform

Email · Web · Manual intake with GCM/MA validation

Customer Portal

Register, submit support requests with GCM validation, track tickets, and reply to Bainisys Support.

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Staff Helpdesk

Triage cases, validate entitlement, respond to customers, and manage workflow states.

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MVP capabilities

  • Common Intake API with idempotency
  • GCM normalization + SMA entitlement validation (mock)
  • Bilingual ACK templates (TH/EN)
  • Case status workflow with transition guards
  • SLA timer ledger (total / active / pending)
  • Audit events and message timeline